We only ship within the United States or to APO/FPO addresses! We do not ship to international addresses at this time.
SHIPPING
Orders ship from our location Monday-Friday within 3 business days of receipt of the order unless indicated otherwise on the product page. Orders placed over the weekend will ship from our location within 2 business days.
HOLIDAYS
Orders received on or scheduled for shipping on the following days will be processed on the following business day:- May 22nd and May 25th, 2009
- July 3rd and 4th, 2009
- September 4th and 7th 2009
- November 26th and 27th, 2009
- December 24th and 25th, 2009
- December 31st, 2009
- January 1st and 2nd, 2010
SHIPPING OPTIONS & COST: You will be given an opportunity at checkout to choose from a variety of delivery options. We will ship to your address using the best method to achieve your desired shipping time.
SHIPPING TIPS:
1) SCHEDULE PACKAGES TO ARRIVE EARLY:
It is nice to receive a surprise on your birthday or on the exact date of a holiday, however most people would rather receive a package a day early than a day late. Scheduling a package to arrive early allows for the unknown such as unexpected delays in-transit, failed delivery because the recipient was not home, etc.
2) SHIPPING TO COLLEGE STUDENTS:
- MAIL / PACKAGE ROOM: Many colleges have a mail room which receives student packages. These mail rooms receive the package on the day you indicate you want the package to be delivered. Often the student is notified that they have a package waiting THE NEXT DAY. The student may not pick up the package until 2 DAYS AFTER it was delivered (or more). Schedule your package to arrive EARLY. Although it's not required, it's not a bad idea to notify the student that a package is coming their way so that they can look out for a slip or email from the mailroom or inquire with the mail room if they have not received the package. This will not spoil their surprise, but rather help to build excitement and anticipation of something coming their way...and it will help to ensure that they actually receive the package.
- CAMPUS ADDRESSES: Check with Housing, Residence Life, or Student Affairs to make sure your shipping address is formatted correctly. Sometimes a dorm name and number is required (we cannot obtain this for you), other times a campus box number. In almost all cases, we must have a physical street address in order to ship via FedEx or UPS. Campus Box Numbers do not always work in the same way regular PO Boxes work....in most cases packages may be delivered to a campus box number via FedEx if a street address is included in the shipping address.
3) SHIPPING TO MILITARY PERSONNEL:
We will ship any of our packages to military personnel via their APO/FPO address. Some of our kits are specifically designed to not have melting chocolate which tends to not do well in certain warm areas, so please take care of selecting the appropriate kit. All APO/FPO packages MUST be shipped via the US Postal Service (USPS), please do not select another shipment method as your order may be rejected or re-routed to USPS at our discretion.
We are at the mercy of the variety of delivery services when shipping to military personnel. We make no claims as to when your package will arrive. Please leave ample time if this gift is in celebration of a certain date.
Here are some tips to make sure that your package arrives if shipped to APO/FPO:
Use the service member’s full name. The Department of Defense canceled the Any Service Member program so mail must be addressed to someone specific.
Include the unit and APO/FPO (Air/Army Post Office or Fleet Post Office) address with the nine-digit ZIP Code™ (if one is assigned).
APO/FPO - put this into the City field in the form
Examples:
SSGT Kevin Taylor
Unit 2050 Box 4190
APO AP 96278-2050
SGT Robert Smith
PSC 802 Box 74
APO AE 09499-0074
Seaman Joseph Doe
USCGC Hamilton
FPO AP 96667-3931
SGT Jane Doe
CMR 1250
APO AA 09045-1000
RETURN POLICY
Customer satisfaction is our top priority. If you experience a problem with any of the products included in your care package, please contact us at support @ giveaperfectgift.com within seven days of delivery so we may resolve any concerns that you may have. We will work with you to take care of the problem immediately.
In order for a refund or replacement to occur, the entire care package, including all contents, must be returned. We will then troubleshoot the problem and resolve it accordingly. Returns and/or exchanges are handled on a case by case basis; any refunds issued will be credited in the manner in which payment for the original order was received, or in the form of a store credit, depending upon the circumstances.
In cases where a package is returned as undeliverable, that package will be immediately forwarded to the billing address on file for the sender. The sender can then choose to forward the package to the recipient or otherwise allocate the package contents. This policy includes packages returned for any reason, aside from error on the part of GiveAPerfectGift.com staff.
For example, if a package is returned due to incorrect address information provided by the sender, failure of the recipient to pick up their mail, or a determination by the US Postal Service, other carrier, or receiving mail facility that a package is undeliverable, that package may be subject to a restocking fee and any fees to cover return delivery. Refunds will not be issued for packages deemed undeliverable due to incorrect or outdated information provided by the sender, or due to the failure of the recipient to claim their mail.
If you have concerns related to the delivery of your package, please contact us at support @ giveaperfectgift.com and we will troubleshoot the situation and work to achieve a prompt resolution. Again, we cannot be responsible for packages that are returned or misdelivered due to incorrect or incomplete address information provided by the sender.
NOTE!!!!!
- It is our NUMBER #1 Priority to get your order to the recipient on time!!!!
If the item you have ordered is out of stock our associates may substitute your item with a similar style of equal or greater value to make sure your order arrives ON-TIME.
Frequently Asked Questions
How are on line orders processed?
Once your credit card (American Express, Discover, Visa, Master Card, or Discover) is approved, you will receive a confirmation via e-mail that your order has been received. We have partnered with PayPal to provide a safe and secure environment for your credit card transaction.
What if I do not receive and e-mail notification?
In some cases, e-mail services are slow or spam blockers will prevent the delivery of our receipt. If you do not receive an e-mail confirmation within 2 hours - don't be alarmed. Please check your junk mail file.
Can I make changes to my order?
Yes, if your order has not already been processed, simply e-mail us at support @ giveaperfectgift.com and we can assist you with any changes. However, note that we try to process all orders rapidly and if your order has already been sent, we many not be able to process your change.
How do I cancel an order?
If you wish to cancel an order that has been placed on line, please contact us immediately. In some cases, your order may have already been scheduled for delivery - or may be in transit to the recipient. If your order is already shipped or scheduled for delivery we can attempt to re-direct your package for a $10.00 service fee but we will be unable to 'cancel your order' once this process has occurred.
Is my transaction secure?
It is safe to order on line using your credit card. GiveAPerfectGift.com has partnered with PayPal and they use SSL (secure socket layer) encryption for card processing. We never see your credit card information! We do not resell your information or pass your information on to any third parties. If you opt in to have newsletters, special promotions or use our 'reminder service' - you will at times receive special promotional notifications at your e-mail address.
What credit cards are accepted?
We accept Visa, Master Card, American Express and Discover cards.
What is your return policy?
If you have purchased a 'gift item to be shipped' and would like to return the item, please e-mail our customer service center at support @ giveaperfectgift.com within 48 hours. In most cases our service center will issue you a 'return shipping' number for the item you wish to return. A cancellation fee may be charged depending on the returned gift item and your request. There are no returns allowed on perishable or non-perishable food items.